Refund policy
Refund Policy
At Pixelmerce.com, we aim to provide exceptional eCommerce services that meet your expectations. However, we understand that sometimes things may not go as planned. Below is our refund policy to ensure clarity and fairness.
Order Cancellation
- Before Service Delivery: Customers can request a cancellation and full refund before the service is delivered, provided no significant work has been completed.
- Mutual Cancellations: If both the service provider and the customer agree to cancel the order, a full refund will be issued.
Refund Requests
- Eligibility: Refunds can be requested for services that do not meet the agreed-upon scope or quality standards outlined in the service agreement.
- Time Frame: Refund requests must be submitted within 14 days of service delivery.
- Review Process: Each request will be reviewed based on the service delivery and communication records.
Resolution Center
- Customers can initiate a refund request through our Resolution Center by providing detailed information about the issue. Our team will mediate to find a fair solution.
Non-Refundable Services
- Completed Services: Once a service has been fully delivered and accepted by the customer, it is not eligible for a refund.
- Custom Work: Services involving custom work or non-reversible digital services may not be eligible for a refund once the work has commenced.
Dispute Resolution
- In cases where the customer and service provider cannot reach an agreement, Pixelmerce.com will step in to review the case and make a final decision based on the evidence provided.
Refund Processing
- Approved Refunds: If a refund is approved, the amount will be credited back to the original payment method within 3-7 business days.
- Partial Refunds: In some cases, partial refunds may be issued based on the level of service completion and the circumstances of the request.
Contact Us
For any questions regarding our refund policy or to initiate a refund request, please contact our support team at marketplaces847@gmail.com.